Privacy Policy

1. Introduction

AXSO Technologies Inc. ("AXSO", "we", "our") is committed to protecting the privacy of users of our services. This privacy policy explains how we collect, use, and protect your personal information.

2. Information Collected

We collect the following types of information:

• Account information : name, email address, phone number, payment information
• Usage data : charging sessions, energy consumption, locations of stations used
• Technical information : IP address, device type, browser, operating system

3. Use of Information

Your information is used to:

• Provide and improve our charging services
• Process payments and billing
• Communicate with you about your account
• Ensure the security of our platform
• Comply with our legal obligations

4. Information Sharing

We do not sell your personal information. We may share your data with trusted third parties only in the following cases:

• Partner charging network operators (for interoperability)
• Payment service providers
• Legal authorities when required by law

5. Data Security

We implement security measures in accordance with industry standards, including ISO 27001 certification and SOC2 compliance, to protect your information against unauthorized access.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw your consent
• Export your data

7. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. This service helps us understand how visitors interact with our site in order to improve its content and user experience.

Data collected by Google Analytics:

• Cookies (_ga, _gid, _gat) and session identifiers
• Pages visited, session duration, traffic source
• IP address (anonymized)
• Device type, browser, and operating system

AXSO Technologies Inc. acts as the data controller. Google LLC acts as a data processor in accordance with the Google Analytics Data Processing Terms. This data is used exclusively for website analytics and service improvement purposes.

Legal basis: Processing is based on AXSO's legitimate interest in analyzing site usage to improve its services, in accordance with Canada's PIPEDA.

8. HubSpot

Our website uses HubSpot, a marketing and customer relationship management (CRM) platform provided by HubSpot, Inc. The HubSpot tracking script helps us understand how visitors interact with our site and improve our communications.

Data collected by HubSpot:

• Cookies (hubspotutk, __hstc, __hssc, __hssrc) and visitor identifiers
• Pages visited and on-site navigation history
• IP address and approximate geolocation data
• Traffic source and on-site behavior

AXSO Technologies Inc. acts as the data controller. HubSpot, Inc. acts as a data processor in accordance with HubSpot's Data Processing Addendum. Data may be processed in the United States.

Legal basis: Processing is based on your consent, in accordance with Canada's PIPEDA. You may withdraw your consent at any time via the cookie banner.

9. Google reCAPTCHA

Our contact form uses Google reCAPTCHA, a security service provided by Google LLC. This service is used to distinguish human users from automated bots (spam and abuse prevention).

Data collected by reCAPTCHA:

• Cookies (_grecaptcha) and session identifiers
• Page interactions (mouse movements, clicks, keystrokes)
• Browser fingerprint (user agent, plugins, screen resolution)
• IP address and network data

AXSO Technologies Inc. acts as the data controller for this data. Google LLC acts as a data processor in accordance with the Google Cloud Data Processing Addendum. This data is used exclusively for security and fraud prevention purposes.

Legal basis: Processing is based on AXSO's legitimate interest in protecting its site against automated abuse, in accordance with Canada's PIPEDA.

10. Contact

For any questions regarding this policy or to exercise your rights, contact our data protection officer at: privacy@axso.io